OL98: Outlook DUN Does Not Re-prompt for an Incorrect Password

ID: Q75617

The information in this article applies to:

SYMPTOMS

Using the Dial-Up Networking options of Microsoft Outlook 98, running on Microsoft Windows NT, to connect to your remote Microsoft Exchange server, requires that a User Name, Password, and Domain be entered in the user's profile. If these details are incorrect or missing, Outlook will fail the connection and hang-up without prompting for correct information.

Using the Dial-Up Networking options of Microsoft Outlook 98, running on Microsoft Windows 95 and also using Security Dynamics SecurID ACE/Agent (which changes the password every minute), you receive the following error:

Synchronization with the offline folder file could not be completed. The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance.


CAUSE

The Windows NT Dial-Up Networking API's do not allow for prompting after a failed connection.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Outlook version that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp
The English version of this fix should have the following file attributes or later: 


   Component: Outlook

   File Name      Version
   -----------------------
   EMSABP32.DLL   5.05.2392
   EMSMDB32.DLL   5.05.2418
   EMSUI32.DLL    5.05.2418
   MSPST32.DLL    5.05.2415
NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Under normal circumstances, this issue is not a large problem as the required information can be corrected in the user profile and the connection re-tried. However, some third party security devices allow for these remote credentials to change for each new connection making this work around inconvenient. This fix provides a new option in Outlook to prompt the user for these details prior to dialing. This option is located by clicking Services on the Tools menu and displaying the properties of the Microsoft Exchange Server service. On the Dial-up Networking tab, a new option exits to Display connection dialogs at logon. This will prompt the user for valid credentials before dialing.

Additional query words: 


Keywords          : 
Version           : WINDOWS:95; winnt:4.0
Platform          : WINDOWS winnt 
Issue type        : kbbug

Last Reviewed: July 30, 1999