OL98: Troubleshooting Security Issues in Outlook 98

ID: Q183409


The information in this article applies to:


SUMMARY

This article provides answers to some common questions in troubleshooting security issues in Microsoft Outlook 98.


MORE INFORMATION

I Get a Warning When I Open Messages or Attachments

When a secure e-mail message does not open properly, an error message appears that describes the problem. A red X defines which part of the certificate has a problem.

You may have to change the trust levels for the sender. In the Certificate dialog box that appears, click Edit Trust, and then click "Explicitly trust this certificate."

I Can't Open a Message That Was Sent to Me Using Security

When a secure e-mail message does not open properly, an error message appears that describes the problem. A red X defines which part of the certificate has a problem. To remedy this you may need to do one of the following:

I Can't Send a Message Using Encryption

To send an encrypted message to a recipient, you must have a copy of the recipient's digital ID stored with the address in your contact list or address book. If you have more than one entry for the recipient, you must use the one that has the digital ID.

For additional information, please see the following article in the Microsoft Knowledge Base:
Q182356 OL98: Encryption and Message Security Overview

ActiveX Controls, Java Applets and Scripts in Messages Don't Work

For steps to change your security zone setting see the section, "Changing Your Security Zone Settings" below.

When I Try to Open E-mail Messages I Get a Signature Failure Message

When a secure e-mail message does not open properly, an error message appears that describes the problem. A red X defines which part of the certificate has a problem.

Changing Your Security Zone Settings

  1. On the Tools menu, click Options.


  2. Click the Security tab, and then click Zone Settings.


  3. Click to select Medium to be warned before running potentially damaging content, or Low to run content without warning.


Changing the Attachment Security Setting

  1. On the Tools menu, click Options.


  2. Click the Security tab.


  3. Click Attachment Security.


Additional query words:


Keywords          : kbdta 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbhowto 

Last Reviewed: July 30, 1999