DOCUMENT:Q175040  16-MAR-2000  [exchange]
TITLE   :XFOR: Read Receipts Not Translated Over AppleTalk Connector
PRODUCT :Microsoft Exchange
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:kbusage

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The information in this article applies to:

 - Microsoft Exchange Server, version 4.0 
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SYMPTOMS
========

When a Microsoft Mail for AppleTalk Networks sends a message to a Microsoft
Exchange Server user and requests a read receipt, the AppleTalk connector
returns a text message like this:

   To: AppleTalk User

   Microsoft Mail v3.0 IPM.Microsoft Mail.Read Receipt
   From: Exchange User
   Date sent: 1996-10-31 16:48
   To: AppleTalk User
   Subject:  Read Receipt: Exchange User
   Message Identifer: 8531445D0933D011B89B000000000001
   Primary message ID: 20D925BF0B33D011B89B000000000001
   Your message to: Exchange User(MS:MICROSOFT/BREST/EXUSER)
   With subject: Message Subject
   And sent on: 1996-10-31 11:06
   Was read on: 1996-10-31 16:48
   Priority level: C

Normally, AppleTalk read receipts are in the following graphical format:

   -------------------------------------------------
   |          Message Subject                      |
   -------------------------------------------------
   |   The message :  Subject     <stamp icon>     |
   |   was read by :      Receiver's Name          |
   |   on:       Thur. Oct 31, 1996 4:48pm         |
   -------------------------------------------------

CAUSE
=====

The AppleTalk connector does not translate Read and Not Read messages into
graphical format.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0.


A supported fix is now available, but has not been fully regression tested and
should be applied only to systems experiencing this specific problem. Unless you
are severely impacted by this specific problem, Microsoft recommends that you
wait for the next Service Pack that contains this fix. Contact Microsoft
Technical Support for more information.


MORE INFORMATION
================

With the fix applied, read receipts are translated into graphical format.
However, if the Exchange Server user deletes the message before it is read, then
the notification will be in the form of a normal message with the prefix "Not
Read" added to the subject. Even thought this is non-graphical, no header
information will be included in the body of the message.


Additional query words:

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Keywords          : kbusage 
Technology        : kbExchangeSearch kbExchange400 kbZNotKeyword2
Version           : winnt:4.0
Issue type        : kbbug
Solution Type     : kbfix

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