PPT2000: Error Message: "Can't start NetShow Server due to missing server options"

ID: Q224476

The information in this article applies to:

Microsoft PowerPoint 2000

ERROR MESSAGE

When you attempt to start an online broadcast in PowerPoint, you may receive the following error:

Can't start NetShow Server due to missing server options.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSE

This error occurs when the NetShow Program has been deleted from the NetShow server, or if PowerPoint loses access to the Netshow Program on the server.

WHAT TO TRY

To use the Online Broadcast server feature, the following software must also be present on the server system:

Microsoft Windows NT Server version 4.0

Service Pack 3 (or later) for Microsoft Windows NT Server

Microsoft Windows NT Server NetShow Services

NOTE: These steps assume that your NetShow 3.0 Server is configured, running without error, and able to stream media on demand from the ASFROOT directory.

To test this, place the Sample.ASF into the C:\ASFROOT directory on the NetShow Server.

On the Presenter machine, click the Windows Start menu, click Run, and type:

mms://servername/sample.asf

The Sample.ASF should play in Windows Media Player. If your NetShow server is not installed or configured properly, online broadcasting will not function properly. In this case, consult your NetShow documentation.

MORE INFORMATION

For more information on online broadcasting in PowerPoint, please see the following page on the Microsoft World Wide Web site:

Web Workshop - Presentation Broadcasting in PowerPoint 2000

For more information on using NetShow services with PowerPoint online broadcasting, please see the following page on the Microsoft World Wide Web site:

Using NetShow Services with Presentation Broadcasting

For more information on configuring NetShow server for use with Microsoft PowerPoint online broadcasting, please see the following article in the Microsoft Knowledge Base:

Q229826 PPT2000: Overview of Online Broadcasting with NetShow

Additional query words: OFF2000 PPT2000 PPT9 PPT 2000 9.0 POWERPNT PPT2K 2K


Keywords          : kberrmsg kbdta kbconf 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbinfo

Last Reviewed: June 28, 1999