PPT2000: Error Message: "Can't talk to Rex. It may already be actively serving another client."

ID: Q224482

The information in this article applies to:

Microsoft PowerPoint 2000

ERROR MESSAGE

When you start an online broadcast with Microsoft PowerPoint, you may receive the following error:

Can't talk to Rex. It may already be actively serving another client.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSE

Another user or presenter may be using the encoder on the same NetShow server that your broadcast is attempting to use for encoding the audio or video. (The presenter computer is the computer with PowerPoint 2000 from which the online broadcast originates.)

WHAT TO TRY

If you are not using a separate NetShow server to encode audio or video, make sure that no applications other than Microsoft PowerPoint are running on the presenter computer.

If you are using a separate NetShow Server to encode Audio or Visual, make sure that it is not being accessed by other users for the same purpose. One way to accomplish this is by removing other users from the NetShow Administrators account on the NetShow Server while making sure you are part of the Netshow Server's Administrators group and the Netshow Administrators group.

MORE INFORMATION

For additional information about troubleshooting Online Broadcasting, please see the following article in the Microsoft Knowledge Base:

Q229951 PPT2000: Troubleshooting Online Broadcasting

Additional query words: OFF2000 ppt9 remote ppt2k PPT2000 2000 9.0 POWERPNT


Keywords          : kberrmsg kbdta kbconf 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbinfo

Last Reviewed: August 9, 1999