PPT2000: Error Message:"You don't have RexServerName registered on your computer"

ID: Q224464

The information in this article applies to:

ERROR MESSAGE

When you try to set up a Presentation Broadcast, you may receive the following error message:

You don't have RexServerName registered on your computer.


NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm
NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.


CAUSE

If you set up to run the broadcast locally from your machine, this problem may be caused by damaged copies of the encoder files that are needed to run the broadcast, or the encoder files are missing.

If you are trying to schedule a broadcast off a remote server, the server may have a faulty installation of Office 2000, or Windows Media Tools is not installed.


WHAT TO TRY

Repair Office 2000

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

Steps to Repair Office 2000
  1. Close all programs that are open.


  2. Click Start, point to Settings, and then click Control Panel.


  3. In Control Panel, double-click the Add/Remove Programs icon.


  4. In the Add/Remove Programs Properties dialog box, click your Microsoft Office 2000 installation, and then click Add/Remove.


  5. In the Microsoft Office 2000 Maintenance Mode dialog box, click Repair Office.


  6. In the Reinstall/Repair Microsoft Office 2000 dialog box, click to select Repair errors in my Office installation, and then click Finish.


  7. When the Office Repair is finished, you may be prompted to restart Windows. If you are, click Yes and let Windows restart.


For Remote Servers Without Office 2000

You will need to install Windows Media Tools (formerly known as Netshow Tools) on the remote server from which you want to run the broadcast. To do this, follow these steps: NOTE: The Windows NT Server 4.0 must have either Service Pack 3 or Service Pack 4 installed.
  1. If you already have Windows Media Tools or NetShow Tools installed, you must first uninstall them. Otherwise, go to step six.


  2. On the Start menu, point to Settings, then click Control Panel.


  3. In Control Panel, double-click Add/Remove Programs.


  4. Click to select Windows Media Tools or Net Show Tools from the list, and then click Add/Remove.


  5. When you are prompted, choose to uninstall the current installation of Tools.


  6. On the Windows Start menu, click Run.


  7. In the Open box, type the following URL:
    http://download.microsoft.com/msdownload/wmedia/wmt4.0/x86/en/wmtools.exe
    Choose to save the file on to your computer.


  8. Navigate to the location that you saved the wmtool.exe, and double-click the file.


  9. Read the End User License Agreement, then click Yes to accept the license agreement.


  10. Click Next on the Welcome screen.


  11. Click Complete Installation, then click Next.


  12. If you want to specify the location for the Windows Media Tools, click Finish.


  13. If you are prompted to create the location, click Yes.


Windows Media Tools will now be installed on the server.


MORE INFORMATION

For additional information about troubleshooting Online Broadcasting, please see the following article in the Microsoft Knowledge Base:

Q229951 PPT2000: Troubleshooting Online Broadcasting
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Additional query words: OFF2000 PPT PPT2K PPT9 9.0 2K 2000 PPT2000 POWERPNT 


Keywords          : kberrmsg kbdta 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb


Last Reviewed: June 28, 1999
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