DOCUMENT:Q182232  03-APR-1999  [exchange]
TITLE   :XFOR: SMTP Messages with TNEF May Lose Formatting and Attachment
PRODUCT :Microsoft Exchange
PROD/VER:winnt:5.0,5.5
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Exchange Server, versions 5.0, 5.5 
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SYMPTOMS
========

When you receive SMTP messages with TNEF via the Internet Mail Service, message
formatting and attachments may be lost.

CAUSE
=====

This problem only occurs when the X-MS-TNEF-CORRELATOR section of the SMTP
message header is wrapped onto a second line. The following an example from a
message:

   X-MS-TNEF-Correlator: <5913080CA46DD111A98200A0C9960C101E3C@test.com>

If the above line is wrapped according to RFC 822 section 3.1.1, it would appear
as follows:

   X-MS-TNEF-Correlator:(CRLF)
   (Space)<5913080CA46DD111A98200A0C9960C101E3C@test.com>

When the TNEF Correlator is wrapped in the above manner, the IMAIL process in the
Microsoft Exchange information store does not interpret the header correctly,
and consequently it ignores the TNEF section of the message. Because message
formatting, rich-text definitions, and attachments can be placed in the TNEF,
they could also be lost.

WORKAROUND
==========

To work around this problem, the originator of the message needs to turn off
rich text formatting.

STATUS
======

Microsoft has confirmed this to be a problem in Exchange Server version 5.0. A
supported fix is now available, but has not been fully regression-tested and
should be applied only to systems experiencing this specific problem. Unless you
are severely impacted by this specific problem, Microsoft recommends that you
wait for the next Service Pack that contains this fix. Contact Microsoft
Technical Support for more information.

This fix has been posted to the following Internet location:

   ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/Eng/Exchg5.0/Post-SP2-STORE/


Microsoft has confirmed this to be a problem in Microsoft Exchange Server version
5.5. This problem has been corrected in the latest U.S. Service Pack for
Microsoft Exchange Server version 5.5. For information on obtaining the Service
Pack, query on the following word in the Microsoft Knowledge Base (without the
spaces):

   S E R V P A C K

Additional query words: XADM
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Keywords          :  
Technology        : kbExchangeSearch kbExchange500 kbExchange550 kbZNotKeyword2
Version           : winnt:5.0,5.5
Issue type        : kbbug
Solution Type     : kbfix

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