OFF97: Cannot Find Program.exe When Downloading ClipArt Images

ID: Q173824

The information in this article applies to:

SYMPTOMS

When you attempt to open a clip art image from the Microsoft Clip Gallery live Web site you receive a message similar to the following: 

   Windows cannot find program.exe.
   This program is needed for opening files of clip art gallery download.
Even though you receive this message, the clip art file (.cil) is downloaded to your computer.

NOTE: The Clip Gallery live Web site is located at: 

   http://www.microsoft.com/clipgallerylive/

CAUSE

This error occurs if the Artgalry.exe is corrupted or missing.

RESOLUTION

To resolve this problem, use either of the following methods:

Method 1: Replace the Artgalry.exe with a New Copy

1. In Windows Explorer, open the Artgalry folder on the compact 

   disc. Use the following table to determine the location of your Artgalry
   folder:

      CD-ROM                    LOCATION
      ------                    --------    
      Microsoft Publisher 97    Shared\Artgalry
      Microsoft PowerPoint 97   Os\Msapps\Artgalry
      Microsoft Office 97       Os\Msapps\Artgalry
2. Copy the Artgalry.exe from the compact disk to the \Program Files\Common 
   Files\Microsoft Shared\Artgalry folder on the hard disk.
You should now be able to open the clip packages on the Clip Gallery Live web site.

Method 2: Rename Artgalry.exe and then Reinstall Clip Gallery

1. In Windows Explorer, open the \Program Files\Common Files\Microsoft 

   Shared\Artgalry folder.
2. Rename the Artgalry.exe on your hard disk.

3. Quit all programs.

4. On the Windows Start menu, point to Settings, and then click Control 

   Panel.
5. Double-click Add/Remove Programs.

6. Click the Install/Uninstall tab.

7. Click the appropriate application (for example, click Microsoft Office 

   97) and then click Add/Remove.
8. Click Reinstall.

You should now be able to open the clip packages on the Clip Gallery Live Web site.

STATUS

Microsoft is researching this problem and will post new information here as it becomes available.

REFERENCES

For additional information, please see the following articles in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q160475
   TITLE     : Clip Gallery: How to Download and Run .cil Files from the 
               Web 

   ARTICLE-ID: Q162124
   TITLE     : Clip Gallery: General Troubleshooting Tips Part 1 of 2  

   ARTICLE-ID: Q162128 
   TITLE     : Clip Gallery: General Troubleshooting Tips Part 2 of 2
Additional query words: pub97 word97 wd97 clipart gallery galry cil clip- art artgallery 4.00 3.00 mmf graphics pictures images flashlight live internet 
Keywords          : kbclip
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

Last Reviewed: September 18, 1998