PPT97: "Send to Microsoft Word" Causes GP Fault

ID: Q163946

The information in this article applies to:

SYMPTOMS

When you attempt to use the "Send to Microsoft Word" feature in PowerPoint 97, you may receive the following error message: 

   This program has performed an illegal operation and will be shut
   down. If the problem persists, contact the program vendor.
When you click Details you receive the following information: 

   POWERPNT caused a general protection fault in module USER.EXE at
   <address>

CAUSE

This error occurs if you have a 16-bit application running on your computer at the time you attempt to use the "Send to Microsoft Word" feature.

This problem does not occur when you are using the Windows NT 3.5 or 4.0 operating system instead of the Windows 95 operating system.

RESOLUTION

Before you send a presentation to Microsoft Word, close the 16-bit application. If this does not resolve the problem, exit the 16-bit application, restart your computer and PowerPoint, and then attempt to send the presentation to Microsoft Word.

STATUS

Microsoft is researching this problem and will post new information here as it becomes available.

Additional query words: 97 8.0 send write up gp fault error err ppt97 16- bit pub 2.0 after dark winfax excel 5.0 ppt4.0 

Keywords          : kbinterop kbole kbgpf 
Version           : 97
Platform          : WINDOWS
Hardware          : x86

Last Reviewed: November 26, 1998