PPT97: Sound or Movie Objects Play Incorrectly or Not at All

ID: Q190331

The information in this article applies to:

Microsoft PowerPoint 97 for Windows

SYMPTOMS

If you insert a sound or movie object or apply a sound to the build of an object in your PowerPoint slide presentation, the sound or movie object may play incorrectly or it may not play at all.

CAUSE

Your computer may lack the Windows CODECs (compressor/decompressor) needed for audio or video.

RESOLUTION

If you are using Windows 95, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q142179
   TITLE     : Troubleshooting .avi File Playback Problems in
               Windows 95

   ARTICLE-ID: Q133365
   TITLE     : Windows 95/98: Troubleshooting Problems with Compressed
               Audio

If you are using Windows 3.1x, see the following article:

   ARTICLE-ID: Q121132
   TITLE     : MSACM 2.0: Compressed Audio Will Not Play

Additional query words: 4.00a 4.00c 8.00

Keywords          : kbole kbsound
Version           : WINDOWS:97
Platform          : WINDOWS
Hardware          : x86
Issue type        : kbprb

Last Reviewed: November 20, 1998