ID: Q187702
The information in this article applies to:
In Microsoft Word, you cannot print multiple copies of your document when you print to any of the following printers:
There are three possible causes of this problem:
-or-
-or-
To work around this problem, use the appropriate method for your situation.
Use either of the following methods.
Download and Install an Updated Printer Driver:
The following file is available for download from the Microsoft Software Library:
~ Hp5xx.exe (size: 190323 bytes)
ARTICLE-ID: Q119591
TITLE : How to Obtain Microsoft Support Files from Online Services
You can download the latest driver from the following Microsoft World Wide Web site:
http://support.microsoft.com/support/downloads/default.asp
HP DeskJet 310
HP DeskJet 320
HP DeskJet 500C
HP DeskJet 520
HP DeskJet 540
HP DeskJet 550C
HP DeskJet 560C
HP DeskJet Portable
To clear the background printing option, follow these steps:
1. On the Tools menu, click Options, and then click the Print tab.
2. Click to clear the Background Printing check box.
3. Click OK.
To change the printer drivers spool settings, follow these steps:
1. Click the Start button, point to Settings, and then click Printers.
2. Right-click the printer icon for your particular printer driver
and click Properties.
4. Click to select Print Directly To Printer.
5. Click OK twice.
To change the graphics mode from vector to raster, follow these steps:
1. Click the Start button, point to Settings, and then click Printers.
2. Right-click the printer icon for your particular printer driver
and click Properties.
4. Under Graphics mode, select Use Raster Graphics, click Apply, and
then click OK.
Sometimes adding a blank page to the end of your document will allow the printing of multiple copies. To do this in Word, follow these steps:
1. Press CTRL+END to go to the bottom of the document.
2. On the Insert menu, click Break.
3. Under Insert, select Page Break, and then click OK.
If you are using a third party printer driver, you should contact the printer driver vendor to see if they have an updated printer driver. If they do, upgrade to that driver.
The following section of this article gives steps for workarounds for specific printer drivers.
HP DestJet 870CSE
-----------------
If you are using the HP DestJet 870CSE printer driver, follow these
steps:
1. Click the Start button, point to Settings, and then click Printers.
2. Right-click the printer icon for HP Deskjet 870CSE.
3. Click the Paper tab.
4. Click to select Ordered Printing.
NOTE: This will allow your pages to print from back-to-front.
5. Click OK twice.
Epson Stylus 600 Inkjet Color
-----------------------------
If you are using the Epson Stylus 600 Inkjet Color printer driver,
follow these steps:
1. In Microsoft Word, click Options on the tools menu, and then
click the Print tab.
2. From the Default Tray list, select Auto Sheetfeeder.
3. Click OK.
Hewlett-Packard LaserJet 5P
---------------------------
If you are using HPPCL5MS.DRV legacy printer driver, follow these steps:
1. Click the Start button, point to Settings, and then click Printers.
2. Right-click the printer icon for HP 5P.
3. Click Print Quality tab.
4. In the Graphics Mode list, select Raster.
5. Click OK twice.
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
For additional information, please see the following articles in the Microsoft Knowledge Base:
ARTICLE-ID: Q137243
TITLE : WD: Can't Print Multiple Copies from Word
ARTICLE-ID: Q139937
TITLE : Cannot Print More Than 99 Copies with HP LaserJet Series II
ARTICLE-ID: Q120867
TITLE : Can't Print Multiple Copies or Color to the Canon BJ-600C
Additional query words: printing including envelopes Pages
Keywords : kbenv kbfile kbprint kbdta winword word6 word7 word95
Version : WINDOWS:6.0,6.0a,6.0c,7.0,7.0a; WINNT:6.0
Platform : WINDOWS winnt
Issue type : kbbug
Solution Type : kbfixLast Reviewed: February 12, 1999