WD: Error Message: Word 97 Converter Setup Can't Locate Compatible Version

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
• Microsoft Word for Windows 95, versions 7.0, 7.0a

SYMPTOMS

When you attempt to install the Word 97-2000 Import Converter, the following error message may appear:

Microsoft Word 97 Converter setup was not completed for the following reason:

Setup could not locate an installed version of Word compatible with the Word 8.0 converter. This converter is suitable for use with Microsoft Word 6.0 and 95 [7.0] only.

CAUSE

Setup cannot find a valid compatible version of Microsoft Word in the registry.

WORKAROUND

Reinstall Microsoft Word and then install the Microsoft Word 97-2000 Import Converter.

If you are currently using Word 6.0 or Word 7.0 for Windows, you must install the Word 97-2000 Import Converter. For additional information, please see the following article in the Microsoft Knowledge Base:

Q162214 WD: How to Obtain the Word 97-2000 Import Converter

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords          : kbother kbsetup winword 
Version           : WINDOWS:6.0,6.0a,6.0c,7.0,7.0a
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: July 19, 1999