WD: Merge to Fax Not Available

ID: Q189020

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
Microsoft Word for Windows 95, versions 7.0, 7.0a

SYMPTOMS

Electronic Fax is not available as a merge option.

CAUSE

This problem can occur because of either of the following reasons:

The fax software is not set up properly.
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    -or-
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The fax software is not MAPI compliant.

RESOLUTION

Method 1: Add entry to Msmail.ini

If your fax software is MAPI compliant, and you suspect the fax software is not set up properly, use a text editor such as Notepad to modify the [EFAX Transport] section of the Msmail.ini file to include the following statement:

   LocalFax=1

If LocalFax is not set to 1, Word will not present Fax as a merge destination.

Method 2: Contact Your Fax Vendor

If your fax software is not MAPI compliant, contact your electronic fax vendor.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For information on electronic mail support in Microsoft Word, please see the following article in the Microsoft Knowledge Base.

   ARTICLE-ID: Q109833
   TITLE     : How to Switch from MAPI to VIM Electronic Mail Support

Additional query words: 6.0 7.0 winword word95 word7 fax efax electronic

fax mail merge print merge merging faxing mailmerge fax present option

Keywords          : kbdta kbmerge word6 word7 word95 
Version           : WINDOWS:6.0,6.0a,6.0c,7.0,7.0a
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbpending

Last Reviewed: February 13, 1999