WD: Word Hangs or Returns Error Printing to Fax

ID: Q187305

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
Microsoft Word for Windows NT, version 6.0
Microsoft Word for Windows 95, versions 7.0, 7.0a

SYMPTOMS

When you print to a fax machine, you may receive a GP fault or an Invalid Page Fault (IPF), Word may hang (stop responding), or you may receive an error message such as the following:

   File Not Found

CAUSE

This problem occurs when you are using a fax driver and you have background printing turned on. When background printing is turned on, the fax driver cannot display informational dialog boxes correctly; therefore, Word is unable to print your document.

RESOLUTION

To resolve this problem, turn off background printing. To turn off background printing, follow these steps:

1. On the Tools menu, click Options.

2. Click the Print Tab.

3. Clear the Background Printing check box.

MORE INFORMATION

The following fax drivers will not work when the Background Printing check box is selected:

   Cheyenne Fax
   Compaq Fax v1.0
   Complete Communicator Fax
   Delrina WinFax LITE 3.0
   RapidFax
   WinFax 3.0

The fax driver products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: hang hung crash crashed locks locked winword frozen freezes crashing quit quits stopped print err bitware cheyenne FAXWORKS Global Village ole32.dll

Keywords          : wordnt ntword word6 word7 word95 
Version           : WINDOWS:6.0,6.0a,6.0c,7.0,7.0a; WINNT:6.0
Platform          : WINDOWS winnt
Issue type        : kbprb

Last Reviewed: February 12, 1999