DOCUMENT:Q169649 18-APR-1999 [exchange] TITLE :XWEB: Access Is Denied Using the Web Client PRODUCT :Microsoft Exchange PROD/VER:WinNT:4.0,5.0 OPER/SYS: KEYWORDS:kbusage ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Exchange Server, versions 4.0, 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to log on to your Exchange mailbox via Active Server Pages, you may receive the following error message: Error: Access is Denied. CAUSE ===== You have a proxy server in your environment and your browser's proxy settings are set to use the proxy server for all requests. This causes the IIS server to request for authorization at the Exchange Login page and it fails. RESOLUTION ========== Enable the "Do not use proxy server for local (Intranet) addresses" option in Internet Explorer: 1. View the Internet Explorer Properties. This can be reached in the following ways: - Go to Control Panel and double-click on Internet - Right-click the Internet Explorer icon on the desktop. - In Internet Explorer, on the View menu, click Options. 2. Click the Connection tab; if there is a Settings button , click it. 3. Select the "Do not use proxy server for local (intranet) addresses" check box. ====================================================================== Keywords : kbusage Technology : kbExchangeSearch kbExchange500 kbExchange400 kbZNotKeyword2 Version : WinNT:4.0,5.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.