WD2000: Custom Menu Items May Move to Different Menu Positions

• Microsoft Word 2000

SYMPTOMS

When you convert your custom template (or Normal.dot when you upgrade) to Microsoft Word 2000, custom menu changes (menu items or separator bars) may be lost or moved to a different location on the menu.

NOTE: This problem may occur with a template (Normal.dot or a custom template) from Word for Windows version 6.0 or Word for Windows 95.

CAUSE

The number of menu items and their locations have changed between Word 6.0, Word 95 (7.0), and Word 2000. These differences cause Word to track menu changes in a different manner, which may result in how Word 2000 displays menu items.

WORKAROUND

After your custom template (or Normal.dot) has been converted to Word 2000, edit your menus and move (or add back) the menu items to the positions where you want them to appear.

For additional information about how to create a new menu or customize an existing menu, please see the following article in the Microsoft Knowledge Base:

Q230053 WD2000: How to Customize, Create, and Restore Word Menus

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords          : kbdta wd2000 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug 

Last Reviewed: May 21, 1999