WD2000: Err Msg: "Word cannot display this picture format because the correct graphics filter was not found"

ID: Q224058

The information in this article applies to:

ERROR MESSAGE

You are unable to view a ClipArt or graphics file in Word, and the following error message may appear:

Word cannot display this picture format because the correct graphics filter was not found.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
http://officeupdate.microsoft.com/2000/downloadDetails/alerts.htm
NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.


CAUSE

You do not have the correct graphics filter installed that is needed to convert the graphic.


WHAT TO TRY

You do not have the correct graphics filter installed.


When you try to insert a graphic or ClipArt picture into Word, a graphics filter must be available for Word to convert the graphic or ClipArt picture. If Word does not recognize the graphic type, Word presents the Convert File From dialog box. If the filter for the graphic you are inserting is not present on this list, the filter is not installed. Follow the steps below to install the graphics filter. If the graphics filter is listed, and you select it and click OK, and the graphic still is not inserted, the filter or the graphic may be defective.

  1. Quit Word and/or Office.


  2. On the Start menu, point to Settings, and then click Control Panel.


  3. Double-click Add/Remove Programs.


  4. Click the Install/Uninstall tab.


  5. In the list of installed software, select either Microsoft Word 2000 or Microsoft Office 2000. Then click Add/Remove. The Setup program starts.


  6. On the Setup screen, click Add or Remove Features.


  7. On the Update Features screen, click on the plus sign next to Converters and Filters.


  8. Click on the plus sign next to Graphics Filters.


  9. Click on the filter you need to install, and choose Run from My Computer.



  10. Click Update Now.




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MORE INFORMATION

The following graphics filters are installed by default:

Tag Image File Format Import
Encapsulated PostScript
Windows Bitmap Import
Windows Metafile Import
Macintosh PICT Import
GIF (Graphics Interchange Format)
JPEG Interchange Format

The following graphics filters are installed on first use by default:

FPX Import
Enhanced Metafile Import
Computer Graphics Metafile Import
PC Paintbrush PCX Import
CorelDraw Import
WordPerfect Graphics Filters
Kodak Photo CD Import
PNG File Format Import

Graphics filters are installed into the following directory:


C:\Program Files\Common Files\Microsoft Shared\Grphflt

Additional query words: OFF2000 


Keywords          : kbdta 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb


Last Reviewed: June 22, 1999
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