WD2000: Errors Trying to Fax After Installing Outlook 2000

• Microsoft Word 2000
• Microsoft Outlook 2000

SYMPTOMS

When you try to fax after installing Microsoft Outlook 2000, one of the following may occur:

• When merging to Electronic Mail using the WinFax Starter Edition fax number format (Fax@<fax number>), the following error message may appear when Outlook 2000 sends the merged items to your Outbox:
  

  Some errors occurred while processing the requested tasks. Please review the list of errors below for more details. Unable to connect to the server. (Account: 'Symantec WinFax Starter Edition', SMTP Server: '127.0.0.1', Error Number: 0x800ccc0e).

  
  NOTE: This error message appears if Symantec WinFax Starter Edition is set as the default Internet Account in Outlook 2000. To check the default account in Outlook 2000, click Accounts on the Tools menu, and then click the Mail tab.
  
  -or-



• When you try to merge to Electronic Mail using the Microsoft Fax fax number format (Fax:<fax number>), the following error message may appear:
  

  This program has performed an illegal operation and will be shutdown. If the problem persists, contact the program vendor. WINWORD caused an invalid page fault in module OLEAUT32.dll at 0137:6534b2dl.

  
  -or-



• In a Word document, when you point to Send To on the File menu and then click Mail Recipient, a new mail message appears. When you type the fax number using the (Fax:<fax number>) format in the To box and click Send, the Check Names dialog box appears with the "No Matches Found" message.
  
  -or-



• In a Word document, when you point to Send To on the File menu and then click Fax Recipient, the Fax Wizard tries to start but nothing happens, or you receive the following error message:
  

  This program has performed an illegal operation and will be shutdown. If the problem persists, contact the program vendor. WINWORD caused an invalid page fault in module OLEAUT32.dll at 0137:6534b2dl.

  
  -or-



• When you try to send a fax from Microsoft Fax (on the Start menu, point to Programs, point to Accessories, point to Fax, and then click Compose New Fax), the following error message appears:
  

  The profile you selected does not have fax capabilities. You can either add fax to this profile (through the Control Panel), or restart with a profile that contains fax.

CAUSE

These errors occur if you selected the Internet Mail Only (IMO) option in the Microsoft Outlook 2000 Setup program and you have Microsoft Fax installed.

RESOLUTION

To correct these problems, you need to remove Microsoft Fax and then reinstall the Symantec WinFax Starter Edition in Outlook 2000 Setup.

For additional information about how to remove Microsoft Fax and to reinstall the Symantec WinFax Starter Edition, please see the following article in the Microsoft Knowledge Base:

Q196092 OL2000: (IMO) Can't Fax After Mail Merge from Microsoft Word

MORE INFORMATION

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

Q196041 OL2000: How to Tell What Type of Outlook Setup You Have

Additional query words: ol2000 9.0

Keywords          : kbdta wd2000 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: May 13, 1999