WD2000: Large Envelopes Print in Portrait to HP 5si MX, 5n on NT 4.0

ID: Q189521

The information in this article applies to:

SYMPTOMS

When you print a custom envelope to a Hewlett Packard (HP) 5si MX, or HP 5n printer from Word 2000 running on Windows NT 4.0, your text may be printed in portrait rather than landscape orientation.


CAUSE

This problem occurs when you print a custom envelope with a height greater than 4.25 inches.


WORKAROUND

If you have an HP 5n printer, downloading and installing the updated HP 5n NT printer driver (version 3.71) corrects the problem.

NOTE: If you have an HP 5si MX printer, this does not correct the problem.

For more information, please see the Hewlett Packard World Wide Web site:

http://www.hp.com/
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

This problem does not occur when using Word 2000 on Microsoft Windows 95 or Microsoft Windows 98.

The third-party products discussed here are manufactured by Hewlett Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: huge oversized card letter 


Keywords          : kb3rdparty kbprint kbdta wd2000 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 15, 1999