WD2000: Missing Text and Graphics on Output from LaserJet 4000/5000 with PCL 5e Driver

ID: Q220493

The information in this article applies to:

SYMPTOMS

When you print a complex document to a LaserJet 4000 or 5000 printer using the PCL 5e printer driver, the printed output may be missing text, pictures, objects, and other drawing elements.


RESOLUTION

To resolve this problem, obtain the Hewlett-Packard (HP) LaserJet 4000 or 5000 PCL 6 or PostScript driver from the HP Web site. If you have trouble installing the new driver, contact Hewlett-Packard (HP) technical support.

For information about how to contact Hewlett-Packard, please query in the Knowledge Base for one or more of the following articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: nothing garbage lost image picture shape 5-e 


Keywords          : kbdta wd2000 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 17, 1999