WD2000: Outlook Fax Fails If Word Not Started Once Before

• Microsoft Word 2000

SYMPTOMS

When sending a fax from Microsoft Outlook 97, when you click "Start Using Word Now," you may receive one of the following messages:

Microsoft Word Err=1078
This file could not be found.
(C:\windows\spool\fax\message.rtf)

Microsoft Visual Basic
This file could not be found.
(C:\windows\spool\fax\message.rtf)
End or Debug

• The fax contains text formatted in a non-black color.



• Your Outlook Profile includes the Microsoft Fax service.



• Microsoft Word 2000 has not been opened since it was installed.

RESOLUTION

Quit Outlook and start Word to clear its first-run condition status; then, restart Outlook and resend your fax.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: error facsimile

Keywords          : kbinterop kbdta wd2000 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbbug 

Last Reviewed: July 15, 1999