WD97: Errors Starting Word with EasyPhoto Installed

ID: Q178732

The information in this article applies to:

SYMPTOMS

When you start Word, you may see one of the following error messages:

Word could not start this add-in program: <drive>:\<path>\Ezpwll.wll
-or-
Word could not start this add-in program: <drive>:\<path>\Ezpwll16.wll
-or-
Word could not start this add-in program: <drive>:\<path>\Ezpwll32.wll
-or-
Winword caused an Invalid Page fault in Module Ezphoto.wll at <<address>>.
-or-
Word could not load this add-in program. <drive>:\<path>\Ezphoto.wll
NOTE: These error messages may occur after you install EasyPhoto or if you upgrade to Word 97 for Windows and install to the same folder that contained your previous version of Word and then try to start Microsoft Word 97 for Windows.


CAUSE

The Word add-ins installed by EasyPhoto version 2.7 and earlier were designed to work with Microsoft Word for Windows 95, version 7.0, and earlier.


WORKAROUND

To work around this error, follow these steps to remove the EasyPhoto add-ins from the Word 97 Startup folder:

  1. Quit all Windows programs.


  2. Right-click the Windows Start button, and then click Explore on the shortcut menu.


  3. In Windows Explorer, go to the Office Startup folder.

    This folder is usually located at the following directory:

    C:\Program Files\Microsoft Office\Office\Startup


  4. If any of the following files are located in the Startup folder, move them to the Windows desktop or to the Ezphoto folder:



Microsoft Word 97 for Windows should now start without any of the error messages listed in the "Symptoms" section of this article. EasyPhoto still works correctly when you drag or paste photos onto a Word document.


STATUS

This problem occurs when you use Microsoft Word 97 for Windows and EasyPhoto.


MORE INFORMATION


Ezphoto.wll, Ezpwll.wll, Ezpwll16.wll, and Ezpwll32.wll are add-in files designed to enhance the integration of EasyPhoto with Word version 7.0 and earlier. The .wll add-in files put a button on the Word Standard toolbar that allows you to start EasyPhoto from Word. These add-in files have not been updated for Microsoft Word 97 for Windows.

NOTE: You may want to remove the EasyPhoto button from the Standard toolbar. For information about how to remove a button from a toolbar, click Contents and Index on the Help menu, click the Index tab in Word Help, type the following text: 


   toolbars, customizing


and then double-click the selected text to go to the Delete a toolbar button topic. If you are unable to find the information you need, ask the Office Assistant.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: ezphoto drop copy drag-and-drop OL98 Outlook 


Keywords          : kb3rdparty word97 
Version           : WINDOWS:97
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: June 23, 1999