WD97: Memory Error When Document Saved in Word 95 Format

ID: Q130149

The information in this article applies to:

• Microsoft Word 97 for Windows

SYMPTOMS

When you save a Microsoft Word 7.x for Windows document in Microsoft Word 97 in the Word 6.0/95 format, you may receive the following error message:

   There is not enough memory or disk space to convert this document.

CAUSE

The List Separator on the Number tab of Regional Settings (Control Panel) is set to a semicolon. When the list separator is a semicolon, the Microsoft Word 97 converter does not save the document correctly.

NOTE: The semicolon is most often used as a list separator in International versions of Word and Windows.

RESOLUTION

To correct this problem, obtain Microsoft Word 97 Service Release 2 (SR-2).

To temporarily work around this problem, use something other than a semicolon for the list separator within the Regional Settings. To do this, follow these steps:

1. Click Start, point to Settings, and click Control Panel.

2. Double-click Regional Settings and then click the Number tab.

3. Change the List Separator to something other than a semicolon. For

   example, change the separator to a comma.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q151261
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-2

Keywords          : kbconversion WordCon word97 
Version           : WINDOWS: 97SR1
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: December 18, 1998