WD97: Word Articles Available by Fax or E-Mail: Macro Viruses

ID: Q198080

The information in this article applies to:

Microsoft Word 97 for Windows

SUMMARY

This article explains how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.

MORE INFORMATION

The "Article Listing" section of this article includes a subset of Knowledge Base articles about macro viruses. Use the instructions in the "Ordering Articles by E-Mail or by Fax" section of this article to order items from this list.

Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web:

   http://support.microsoft.com/support/default.asp

ORDERING ARTICLES BY E-MAIL OR BY FAX

Ordering an Article by E-Mail

To have an article from the list sent to you in e-mail, send a message to "mshelp@microsoft.com" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example:

     TO: mshelp@microsoft.com
     SUBJECT: Q119591

For more information about how to order an article by e-mail, send an e- mail message to the following e-mail address:

   mshelp@microsoft.com

Ordering an Article over the Phone and Having It Sent to a Fax Machine

To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:

1. Dial the toll-free FastTips number:

      (800) 936-4100

2. When prompted, select the appropriate number for the product you are

   using (for example, for Microsoft Word, select 2).

3. When prompted, select the version of the product that you are using.

4. From the "FastTips Main Menu," select 1 to place a FastTips catalog

   order.

5. At the "to order items from your catalog" prompt, select 1.

6. When prompted with the "at the tone, enter the item ID number followed

   by the pound key" message, enter the Article ID number from the
   following list and press # (use the numbers following "Q," but do not
   include "Q").

      NOTE: You can order up to five items at a time.

7. When prompted, select the fax option and enter your three-digit area

   code and seven-digit fax number.

8. When you're finished ordering, hang up.

If you have problems receiving a fax, please call the FastTips Hotline at (425) 635-3199.

ARTICLE LISTING

ARTICLE ID ARTICLE TITLE

Q119837    Setup Program Keeps Requesting Disk 2
Q134727    What to Do If You Have a Macro Virus
Q135648    Troubleshooting Win 95 Application Floppy Disk Problems
Q157299    Where to Find Word 6.x or 7.x Commands and Features in Word 97

Q158499    Cannot Use ScanProt with Word 97
Q159326    Macros Not Listed After Creating New Document in Explorer
Q159924    Word 97: Contents of the Wdread8.txt Readme File
Q159945    Word 97: General Information About E-Mail Support
Q160686    Macro Warning Not Displayed Opening File from Template Folder
Q161515    Macro Virus Warning Displayed When No Macros Exist in File

                        End of Article List

Keywords          : kbdta word97 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbhowto

Last Reviewed: February 12, 1999