OL97: Outlook Stays in Memory After Using Attachments via Code

ID: Q183035

The information in this article applies to:

Microsoft Outlook 97

SYMPTOMS

You are creating a public folder solution using Microsoft Outlook 97 and after using the Outlook forms in the solution, either of the following two symptoms occur:

Outlook will not completely exit from memory.
A "conflicting edits" scenario will be created where it appears as though two users were editing an item at the same time, even though this was not the case.

NOTE: These problems typically happen when using the Help Desk and Document Tracking sample applications available with Outlook.

CAUSE

Programmatically creating attachments in an item can cause Outlook to not exit properly, fully close, or release an item. Both of these sample applications use Visual Basic Scripting Edition (VBScript) code to create a mail message which contain a link to an item in a public folder.

WORKAROUND

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   http://www.microsoft.com/support/supportnet/refguide/default.asp

Use either of the following two workarounds:

Upgrade to Microsoft Outlook 98.
Modify the solution so that it doesn't use attachments. You can use the Outlook protocol to create a link to an item in a public folder instead of using an attachment. The protocol can refer to either items or folders, and when used with items, it uses the Subject field of an item to refer to it, so a limitation of this approach is that each item in the folder must have a unique Subject field.
An example of the syntax for the Outlook protocol is:
```
      <Outlook://Public Folders/All Public Folders/My Folder/~My Subject>
```
When specifying the path to the item, use the tilde character (~) to denote when Outlook should find an item with a matching subject. In the above example, "My Subject" is the text that is in the subject field of the item.
To use the protocol programmatically, you create the link by inserting the text of the protocol string into the Body property of the item. For example, in VBScript, the syntax would be:
```
      Item.Body = Item.Body & "Outlook://Public Folders/~My Subject"
```

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97. This problem has been corrected in Microsoft Outlook 98.

REFERENCES

For more information about creating solutions with Microsoft Outlook 97, please see the following articles in the Microsoft Knowledge Base:

   Article-ID: Q166368
   Title     : OL97: How to Get Help Programming with Outlook

   Article-ID: Q170783
   Title     : OL97: Q&A: Questions about Customizing or
                          Programming Outlook

Additional query words: OutSol OutSol97

Keywords          : kbcode OffVBS OffVBA 
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: May 17, 1999