PRB: "An Unexpected Error has Occurred" Opening HTML Help Topic

ID: Q193369

The information in this article applies to:

Microsoft Visual Studio 6.0
Microsoft Developer Network Subscriptions
Microsoft Visual SourceSafe, 32-bit, for Windows 6.0
Microsoft Visual J++, version 6.0
Microsoft Visual InterDev, version 6.0
Microsoft Visual FoxPro for Windows, version 6.0
Microsoft Visual C++, 32-bit Professional Edition, version 6.0
Microsoft Visual Basic Learning, Professional, and Enterprise Editions for Windows, version 6.0

SYMPTOMS

When you try to view a Help topic in MSDN, a dialog box titled "Microsoft Internet Explorer" containing text similar to following might appear:

Internet Explorer cannot open the internet site
mk:@MSITStore:XXX.chm::/YYY.htm
An unexpected error has occurred

Where XXX is the fully qualified path to a .chm file, and YYY is an HTML file for the topic contained in the .chm file.

CAUSE

This error message can occur if the location where you installed MSDN no longer contains the .chm file containing the topic you want to view. This might happen if you installed MSDN from a local area network, and the MSDN site on the network is partially removed.

RESOLUTION

Do one of the following to resolve this problem:

Restore the site to contain the complete MSDN contents.

Uninstall MSDN on your computer and reinstall MSDN from CDs or from a network location containing the complete MSDN.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words:


Keywords          : kbsetup kbHTMLHelp kbide kbVBp600 kbVC600 kbVFp600 kbVisID600 kbVJ600 kbVS600 
Version           : WINDOWS:6.0; winnt:6.0
Platform          : WINDOWS winnt 
Issue type        : kbprb

Last Reviewed: June 30, 1999