PRB: Acmsetup Caused IPF in Kernel32.dll - Dell Inspiron 3200

ID: Q196497

The information in this article applies to:

Microsoft Visual Studio 6.0
on the following platforms: Win95, Win98
Microsoft Visual C++, 32-bit Editions, version 6.0
Microsoft Visual Basic Learning, Professional, and Enterprise Editions for Windows, version 6.0
Microsoft Visual InterDev, version 6.0
Microsoft Visual J++, version 6.0
Microsoft Visual FoxPro for Windows, version 6.0

SYMPTOMS

If you are installing one of the above products onto a Dell Inspiron 3200 laptop computer under Windows 98, you might receive an error similar to the following:

Acmsetup cause an invalid page fault in kernel32.dll at 015F:BFF7F188

CAUSE

One possible cause is a hardware error in the CD-ROM drive. So far, Microsoft has only seen this hardware problem affect installation of software under Windows 98 and Windows 95. Microsoft has not received any reports of problems installing under Windows NT 4.0.

Also, this problem is more likely to occur if DMA access is enabled, but it can occur even after disabling DMA access.

RESOLUTION

First try disabling Direct Memory Access (DMA) access in the Windows 98 Device Manager. For information on how to do this, please see the following article in the Microsoft Knowledge Base:

Q190630 OFF97: Kernel32.dll Error Installing Products with DMA Enabled

If that does not resolve the problem, check to see what kind of laptop CD- ROM you have and do the following:

If it is a Toshiba 24x CD-ROM drive, remove the CD-ROM drive. It's a removable CD-ROM drive, so this should not be difficult.

Look at the barcode on the bottom. It should contain either A00, A01, or A02.

NOTE: the A01 and A02 models do not have any known problems with Visual Studio 6.0 setup.

If the barcode contains A00, contact technical support at Dell and ask to have your CD-ROM drive replaced.

If your CD-ROM drive is an A01, A02, or some other drive type, the problem is not as clear. You should look for other possible causes in the Microsoft Knowledge Base and consider contacting Microsoft Product Support. For information on contacting Microsoft Product Support, please see the following Web page:

http://support.microsoft.com/support/contact/default.asp

If you must install Visual Studio before your new CD-ROM drive arrives from Dell, remove the CD-ROM drive and install Visual Studio from some location other than the CD-ROM drive. Either install from a network location or from a removable media other than a CD or copy the CD to the hard drive. In all cases, avoid using the CD-ROM drive in the laptop and leave it out of the machine. If you copy the CD to a Jazz drive or to the hard drive, you must use the CD-ROM drive in another computer.

MORE INFORMATION

If you have unsuccessfully installed Visual Studio using the A00 CD-ROM drive, you might have some corrupted system files on your hard drive. If you continue to have setup problems after installing your new CD-ROM drive from Dell, it might be due to these corrupted files.

For additional information about troubleshooting this type of problem, please see the following article in the Microsoft Knowledge Base:

Q195231 BUG: ACMSETUP Invalid Page Fault in Kernel32

This model of Toshiba CD-ROM drive was also used in some Quantex laptops. You may experience similar problems. The resolution above still applies, though you should contact Quantex instead of Dell for a replacement CD-ROM drive.

Additional query words: Acmesetup


Keywords          : kb3rdparty kbsetup kbVBp600 kbVC600 kbVFp600 kbVisID600 kbVJ600 kbVS600 kbWinOS98 
Version           : WINDOWS:6.0; winnt:6.0
Platform          : WINDOWS winnt 
Issue type        : kbprb

Last Reviewed: April 21, 1999