"Fatal Exception 0D at 0327: 00004DE4" Installing Program on HP Vectra VL5

ID: Q185067

The information in this article applies to:

SYMPTOMS

When you attempt to install a program that requires your computer to restart on a Hewlett-Packard (HP) Vectra VL5 computer, you may receive the following error message:

WINDOWS: A fatal error OD has occurred at 0327:00004DE4. The current application will be terminated.
When this occurs, you must press CTRL+ALT+DELETE or restart your computer to continue.


CAUSE

This behavior can occur if the original S3 Trio64 V.2 display adapter driver included with the computer is installed.

The following programs, if they run in the background, may also contribute to this behavior:


RESOLUTION

To resolve this issue, obtain the latest video drivers (dated 03/02/98 or later) from S3.

To work around this issue, use one of the following methods:

Try each workaround in sequence until you can install the program successfully.

Quit Open Programs

  1. Press CTRL+ALT+DELETE.


  2. Click one of the programs listed in the "Cause" section, and then click End Task.


Remove USB Support

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Add/Remove Programs, click USB Supplement To OSR2 on the Install/Uninstall tab, and then click Add/Remove.


  3. Restart your computer when you are prompted.


Disable the Video Driver

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click System, and then click Device Manager.


  3. Double-click the Display Adapters branch to expand it, click S3 Trio 64 V.2, and then click Properties.


  4. Click the Disable In This Hardware Profile check box to select it, and then click OK.


  5. Click Yes when you are prompted to restart your computer.


Additional query words: shutdown 


Keywords          : kbdisplay kbenv kberrmsg win95 gpf 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 20, 1999