AOL Download Fails Over Dial-Up Networking TCP/IP Connection

ID: Q132062

The information in this article applies to:

SYMPTOMS

When you are using the America Online software configured to use a Transmission Control Protocol/Internet Protocol (TCP/IP) Winsock connection instead of a modem connection, you receive the following error message when you try to download a file from America Online over a Dial-Up Networking TCP/IP Point-to-Point Protocol (PPP) Internet connection:

(TCP/IP) Lost Connection

This error message usually occurs when the download is approximately 50 percent finished. After the error message occurs, the file transfer is halted and you are disconnected from America Online.


RESOLUTION

Upgrade your America Online software to version 2.5 or later. For information about obtaining this software upgrade, please contact America Online Technical Support.


MORE INFORMATION

Configuring the America Online software to use a TCP/IP Winsock connection instead of a modem connection allows you to use an existing Dial-Up Networking TCP/IP Internet connection to connect to America Online.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. 


Keywords          : kb3rdparty kberrmsg win95 wincomm appscomp win98 wpp95 
Version           : 95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 20, 1999