Blank Screen After Installing Secondary Video Adapter

• Microsoft Windows 98

SYMPTOMS

When you start your computer after installing a secondary video adapter, your screen may be blank.

CAUSE

This behavior can occur if your computer has a built-in video adapter and either of the following conditions exists:

• Your computer's Basic Input/Output System (BIOS) does not provide support for multiple video adapters.



• The secondary video adapter is not supported for multiple display use. For information about hardware requirements for multiple display support, please see the following article in the Microsoft Knowledge Base:
  

  ARTICLE-ID: Q182708
  TITLE : Hardware Requirements for Multiple Display Support in Windows 98

RESOLUTION

To resolve this behavior, update your computer's BIOS or obtain a supported video adapter.

MORE INFORMATION

For more information about troubleshooting multiple display support in Windows 98, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q182930
TITLE : How to Troubleshoot Multiple Display Support in Windows 98

Additional query words: multiple monitors

Keywords          : kbdisplay win98 multimon 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: February 2, 1999