Cannot Access Post Office with Windows Messaging

ID: Q191576

The information in this article applies to:

SYMPTOMS

When you install Windows Messaging Service from the Windows 98 CD-ROM you may not be able to connect to a post office.


CAUSE

This behavior can occur if you install Windows Messaging after Microsoft Outlook Express has been installed.


RESOLUTION

To resolve this issue, install Windows Messaging before Installing Outlook Express. To do so, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Add/Remove Programs.


  3. On the Install/Uninstall tab, click Windows Messaging, and then click Add/Remove.


  4. Click No when you are prompted to restart your computer, and then click the Windows Setup tab.


  5. Click the Outlook Express check box to clear it, and then click OK.


  6. Click Yes when you are prompted to restart your computer.


  7. Repeat steps 1-2.


  8. On the Install/Uninstall tab, click Install, and then click Next.


  9. Insert your Windows 98 CD-ROM. In the Command Line box, type the following line, and then click Finish

    <drive>:\tools\oldwin95\message\us\wms.exe

    where <drive> is the letter of your CD-ROM drive.


  10. Click Yes when you are prompted to restart your computer.


  11. Repeat steps 1-2, and then click the Windows Setup tab.


  12. Click the Outlook Express check box to select it, and then click OK.


Additional query words: 


Keywords          : kbenv win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 21, 1999