Cannot Connect to Internet Using MSN as Service Provider

ID: Q136833

The information in this article applies to:

SYMPTOMS

When you try to connect to the Internet using MSN, The Microsoft Network, as your service provider, Windows may dial but be unable to connect to MSN. Or, you may receive the following error message:

Member ID or password wrong


CAUSE

The Dial-Up Networking connectoids that are created for The Microsoft Network's primary and backup telephone numbers contain incorrect logon information.

This occurs because the Microsoft Plus! for Windows Internet Setup Wizard creates two Dial-Up Networking connectoids if you are accessing the Internet through The Microsoft Network. The wizard cannot enter the correct logon information in the connectoids.


RESOLUTION

Use either of the following methods to update your logon information in the Dial-Up Networking connectoids for The Microsoft Network:

Method 1 (Recommended)

Use The Microsoft Network icon on the desktop to connect to The Microsoft Network. Doing so synchronizes the logon information in the Dial-Up Networking connectoids with the correct information in The Microsoft Network.

Method 2

Double-click either of the connectoids for The Microsoft Network in the Dial-Up Networking folder, and then change the name and password as follows
User name: MSN/<user name>
Password: <password>

where <user name> is your member ID on The Microsoft Network, and <password> is your password.

Method 1 automatically enters "MSN/" before your user name. After you add this information using method 2 and connect to The Microsoft Network, the second connectoid is automatically updated.

NOTE: If you do not enter "MSN/" before your user name, you cannot sign in to The Microsoft Network.

Additional query words: msn 


Keywords          : kbenv kberrmsg dun win95 msnetwork win98 
Version           : 95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 21, 1999