Color Text or Graphics Printed Incorrectly with HP 690-Series Printers

• Microsoft Windows 98

SYMPTOMS

When you print color text or graphics to a Hewlett-Packard (HP) 690-series printer, some text or graphics may not be printed using the exact color that appears on the screen.

CAUSE

This behavior can occur because the printer driver included with Windows 98 may not be fully compatible with the printer.

RESOLUTION

To resolve this behavior, obtain and install the most current version of the driver for this printer. For information about how to do so, contact Hewlett-Packard Technical Support at (800) 724-6631 or see the Hewlett-Packard Web site:

http://www.hp.com

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

MORE INFORMATION

This issue may also apply to other HP 690-series printers, including the 690C, 692C, 694C, and 697C models.

Additional query words:

Keywords          : kbprint 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: May 6, 1999