Computer Appears to Stop Responding During Windows 98 Setup

ID: Q191391

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

During Windows 98 Setup, your computer may appear to stop responding (hang).

CAUSE

This issue can occur if Microsoft Office 95 or Microsoft Office 97 is installed on your computer. Setup optimizes these files using the Winalign program, and on slower computers, this optimization may cause your computer to seem to hang or run slowly.

RESOLUTION

To resolve this issue, wait at least five minutes before you restart your computer. If no disk activity has occurred after five minutes or more, restart your computer.

MORE INFORMATION

For additional information about the Winalign.exe and Walign.exe tools, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q191655
TITLE : Description of the Walign.exe and Winalign.exe Tools


Keywords          : kbsetup kbui win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 13, 1999