Computer Hangs with 13 Minutes of Windows 98 Setup Remaining

ID: Q188109

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

While you are installing Windows 98, your computer may stop responding (hang) with 13 minutes of Setup remaining.

CAUSE

This behavior can occur if you have an AST Ascentia M-series computer that is suspended and then resumed during Windows 98 Setup.

RESOLUTION

To work around this behavior, restart your computer, run Setup again, and then choose Smart Recovery when you are prompted. Do not suspend your computer until Windows 98 Setup is completed.

To resolve this behavior, contact AST Technical Support to inquire about the availability of an updated BIOS.

MORE INFORMATION

The third-party products discussed in this article are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: freeze freezes lock locks up


Keywords          : kb3rdparty kbsetup win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 6, 1999