Computer Hangs with Hauppage Win/TV Card

• Microsoft Windows 98

SYMPTOMS

If your computer has a Hauppage Win/TV card installed, your computer may stop responding (hang) with an "Unrecoverable page fault" error message when you start Windows.

CAUSE

This behavior can occur if older S3 video adapter drivers are installed on your computer. Some older versions of the drivers for S3-based chip sets have compatibility problems with the drivers for the Win/TV hardware.

RESOLUTION

To resolve this issue, install the Windows 98 S3 drivers, or the most current drivers provided by the display adapter's manufacturer. To install the Windows 98 drivers, follow these steps:

1. Restart your computer. Press and hold down the CTRL key until the Windows 98 Startup menu appears, and then choose Safe Mode.



2. Click Start, point to Settings, and then click Control Panel.



3. Double-click Display, click the Settings tab, and then click OK.



4. Restart the computer normally.



5. Click Start, point to Settings, and then click Control Panel.



6. Double-click Display, click the Settings tab, and then click Advanced.



7. Click the Adapter tab, and then click Change.



8. Click Next, click "Display a list of all the drivers in a specific location, so you can select the driver you want," and then click Next.



9. Click Show All Devices.



10. In the Manufacturers box, click S3.



11. In the Models box, click the appropriate model, click OK, and then click Next.



12. Click Next, click Next, and then click Finish.



13. Click Close, click Close, and then click Yes to restart your computer.

MORE INFORMATION

If these steps do not correct the problem, contact the display adapter's manufacturer for information about obtaining an updated Windows 98 driver.

Additional query words: wintv wincast win-tv win-cast win/cast

Keywords          : kbenv kbhw win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: February 9, 1999