Computer Stops Responding When Creating a Remote Access Session

ID: Q194178

The information in this article applies to:

SYMPTOMS

When you try to create a remote access connection that uses scripting (such as the Compuserves PAL95 program), your Windows 95 or Windows 98-based computer may stop responding (hang). Note that this behavior has been reported to occur if your computer uses a NeoMagic video adapter. These adapters do not allow their memory to be probed.


CAUSE

This problem can occur if a remote access component was not properly initializing a local variable. This may cause your computer to read large portions of memory, including the display memory area, and this may cause your computer to hang.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to computers experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp


The English version of this fix should have the following file attributes or later: 


   File name     Version    Date      Time    Size     Platform
   ----------------------------------------------------------------------
   Rasapi32.dll  4.10.2000  09/25/98  07:45p  198,656  Windows 98, Windows                                                        95, Windows 95                                                             DUN 1.3




NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q154871
TITLE: Determining If Your Product Is Eligible for No-Charge Technical Support
NOTE: If you plan to use the 128-bit version of DUN, it must be installed before this hotfix. The 128-bit version of DUN preceded the hotfix, and checks the version of the Rasapi32.dll file.


STATUS

Microsoft has confirmed this to be a problem in the products listed at the beginning of this article.

This problem has been resolved in Microsoft Windows 98 Second Edition.


MORE INFORMATION

This problem has been known to occur with computers that use NeoMagic video adapters which do not allow their memory to be probed.

This failure occurs when an application populates the RASENTRY structure with an szScript and calls RasSetEntryProperties.


REFERENCES

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 98 95 2.10 2.00 2.50 


Keywords          : kbnetwork osr2 win95 win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 6, 1999