Computer Stops Responding When Shutting Down Windows 98

ID: Q189880


The information in this article applies to:


SYMPTOMS

When you attempt to shut down Windows 98, your computer may stop responding (hang).


CAUSE

This behavior can occur if you are using Cisco TCP/IP Suite 100 as your Transmission Control Protocol/Internet Protocol (TCP/IP) stack. The Windows 98 shutdown process waits for a return from the NdisCloseAdapter variable call to the networking stack. The Cisco software does not recognize this call, so the computer appears to not respond.


RESOLUTION

To resolve this behavior, remove Cisco TCP/IP Suite 100, and then install Microsoft TCP/IP. To do so, follow these steps:

  1. Click Start, point to Settings, click Control Panel, and then double-click Network.


  2. In the list of installed network components, click Cisco TCP/IP Suite 100, and then click Remove.


  3. Click Add, click Protocol, and then click Add.


  4. In the Manufacturers box, click Microsoft, and then click TCP/IP in the Network Protocols box.


  5. Click OK, and then restart your computer when you are prompted to do so.


To work around this behavior, Cisco Systems suggests reverting to the version of the Vnbt.386 file included with Microsoft Windows 95. To do so, follow these steps:
  1. Click Start, point to Find, and then click Files Or Folders.


  2. In the Named box, type vnbt.386, and then click Find Now.


  3. In the list of found files, right-click the Vnbt.386 file, click Rename, and then type a new name for the file (such as Vnbt.xxx).


  4. Close the Find window.


  5. Extract a new copy of the Vnbt.386 file from your original Windows 95 disks or CD-ROM into the Windows\System folder. The Vnbt.386 file is located in the following locations:

    For information about using the Extract tool, type extract at a command prompt, or see the following article in the Microsoft Knowledge Base:
    ARTICLE-ID: Q129605
    TITLE : How to Extract Original Compressed Windows Files



STATUS

Microsoft has confirmed that this behavior is not caused by a problem in Windows 98, but may be caused by design changes in Windows 98.


MORE INFORMATION

Cisco Systems no longer provides technical support for Cisco TCP/IP Suite 100.



The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: freeze freezes hangs lock locks up


Keywords          : kb3rdparty appscomp win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: February 12, 1999