Computer with Accelerated Graphics Port Hangs After Suspend

ID: Q195564

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you try to resume your computer from Suspend mode or Standby mode after running a program that uses advanced graphics features of DirectX 6.0 (such as some game programs), your computer may stop responding (hang).

CAUSE

This problem can occur if all of the following conditions exist:

Your computer uses Advanced Configuration and Power Interface (ACPI) for power management.

Your computer contains an Accelerated Graphics Port (AGP) video adapter.

You run a program that uses advanced graphics features of DirectX 6.0 after you resume your computer from Suspend mode or Standby mode.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to computers experiencing this specific problem. To resolve this problem immediately, contact Microsoft Technical Support to obtain the fix. If you are not severely impacted by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix.

For a complete list of Microsoft Technical Support phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

This fix should have the following file attributes (or later):


   File name     Version    Date      Time     Size
   ---------------------------------------------------------
   Pci.vxd       4.10.2017  11/6/98   6:28pm   65,919 bytes
   Pcimp.pci     4.10.2017  11/6/98   6:33pm   16,240 bytes

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q154871
TITLE: Determining If Your Product Is Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 98.

MORE INFORMATION

This problem is known to affect the following computer models:

Compaq Presario 5720

For additional information about issues resolved by updates to these components, please see the following article(s) in the Microsoft Knowledge Base:

ARTICLE-ID: Q190089
TITLE : IBM ThinkPad 770 Does Not Suspend While in Docking Bay

For additional information about the DirectX 6.0 upgrade for Windows 98, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q179113
TITLE : How to Download and Install DirectX

Additional query words: 98


Keywords          : kbenv kbhw kbui win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 31, 1999