Dr. Watson Does Not Collect Program Fault Information

ID: Q183809

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you try to use the Dr. Watson tool to collect information about your computer when a program displays a fault error, Dr. Watson may not collect any information.

CAUSE

This behavior can occur if you are running a third-party program such as Norton CrashGuard or CyberMedia First Aid 98 that is always active in memory.

RESOLUTION

To resolve this issue, disable the third-party program before you try to use Dr. Watson. For information about how to disable your third-party program, view the documentation included with your third-party program.

MORE INFORMATION

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 98


Keywords          : kbenv kbtool win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 2, 1999