Err Msg: A Fatal Exception 0E Has Occurred at 0028:<XXXXXXXX>

ID: Q189655

The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

After you install Windows, you may receive the following error message when Windows starts:

A Fatal Exception 0E has occurred at 0028:XXXXXXXX in VXD SYMEvent(02)+XXXXXXXX.


CAUSE

This behavior can occur if an older version of a Symantec program (such as Norton AntiVirus) is installed.


RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To resolve this issue, disable the Symantec Symevnt.386 file. To do so, follow these steps:

  1. Use Registry Editor to delete the following registry key, if it exists:


    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\SymEvnt


  2. Click Start, click Run, type sysedit, and then click OK.


  3. On the Window menu, click System.ini.


  4. On the Search menu, click Find.


  5. In the Find box, type symevnt.386, and then press ENTER.


  6. Place a semicolon (;) at the beginning of the line that contains "symevnt.386."


  7. On the File menu, click Save, and then click Exit on the File menu.


  8. Restart your computer.


  9. After Setup has finished successfully, reinstall the Symantec program. If the problem continues to occur, contact Symantec for additional information.



MORE INFORMATION

The Symevnt.386 file is part of the "Symantec Event Handler," which is actually a set of files named Symevnt.386, Symevnt1.dll, and S32evnt1.dll. These Norton files monitor system information and report that information to Norton AntiVirus and other Symantec utilities.



The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

You can find additional information about updating Norton products at the Symantec Web site at:

http://www.symantec.com

Additional query words: NAV 


Keywords          : kb3rdparty kberrmsg win95 win98 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: March 11, 1999