Err Msg: MMSYSTEM277 A Problem Occured Initializing MCI. Try...

ID: Q232547


The information in this article applies to:


SYMPTOMS

When you attempt to play a movie (.mov) file, you may receive one or both of the following error messages:


CAUSE

This issue can occur if you are using an out-of-date version of Microsoft Media Player.


RESOLUTION

To resolve this issue, install the most current version of Media Player from the Microsoft Windows Update Site:

  1. Click Start, click Windows Update, click Product Updates, and then click Yes.


  2. Click to select the Windows Media Player check box, and then click Download.


  3. Follow the instructions on the screen to finish the installation of Media Player.


Additional query words:


Keywords          : kberrmsg kbtool win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: May 27, 1999