Err Msg: Setup Checked the Hard Disks on Your Computer...

ID: Q188096

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

While you are installing Windows 98, you may receive the following error message during the ScanDisk portion of Setup:

Setup checked the hard disks on your computer and found that there may be problems. You need to check all of your drives before continuing setup.

CAUSE

This behavior can occur if you are using a real-mode Novell NetWare client, and there is not enough free conventional memory to continue with Windows 98 Setup.

RESOLUTION

To resolve this behavior, use either or both of the following methods:

Method 1

Increase the amount of free conventional memory, and then run Windows 98 Setup again. To increase the amount of free conventional memory, use either or both of the following methods:

Using a text editor (such as Notepad), add the following lines to the Config.sys file and then restart your computer:
```
      device=c:\windows\himem.sys
      device=c:\windows\emm386.exe noems
      dos=high,umb
  
```

Using a text editor (such as Notepad), disable all non-essential drivers and programs in the Config.sys and Autoexec.bat files, and then restart your computer. To disable a driver or program, type rem and then SPACEBAR at the beginning of the line. Make sure to disable any real-mode driver for which there is a protected-mode equivalent.

For additional information about how to increase the amount of free conventional memory, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q134399
TITLE : How to Increase Conventional Memory for MS-DOS-Based Programs

Method 2

Use ScanDisk to thoroughly check your hard disk for errors. To do so, follow the steps in the appropriate section below:

ScanDisk for MS-DOS:
1. Type scandisk at a command prompt.
2. When you are prompted to perform a surface scan, press Y (for Yes).
ScanDisk for Microsoft Windows 95:
1. Click Start, and then click Run.
2. In the Open box, type scandskw, and then click OK.
3. Click Thorough, and then click Start.

Run Windows 98 Setup using the setup /is command-line switch to skip the ScanDisk portion of Setup.

MORE INFORMATION

If you run ScanDisk for MS-DOS or ScanDisk for Windows 95, you do not receive the error message.


Keywords          : kb3rdparty diskmem win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 6, 1999