Err Msg: The Address Book Could Not Be Launched. A Required...

• Microsoft Windows 98
• Microsoft Outlook Express versions 4.0, 4.01 for Windows 95

SYMPTOMS

When you use Outlook Express and you attempt to open the Address Book, you may receive the following error message:

The Address Book could not be launched. A required component is missing, please re-install Outlook Express.

CAUSE

This behavior can occur if the long folder name for the Outlook Express folder is missing.

RESOLUTION

To resolve this behavior, restore the long folder name by following these steps:

1. Click Start, point to Find, and then click Files Or Folders.



2. In the Named box, type "outloo" (without quotation marks), and then click Find Now.



3. In the list of found files, locate the Outlook Express folder. This folder is usually located in the Program Files folder and may have a short folder name of Outloo~1.



4. Right-click the Outlook Express folder, click Rename, type "Outlook Express" (without quotation marks), and then press ENTER.



5. When you are prompted to verify that you want to rename the read-only folder, click Yes.



6. Quit the Find program.

Additional query words:

Keywords          : kberrmsg kbtool lfn outexw95 win98 
Version           : WINDOWS:4.0,4.01
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: January 30, 1999