Error Message After Installing CleanSweep for Windows 95

• Microsoft Windows 98

SYMPTOMS

When you restart your computer after you install Quarterdeck CleanSweep 95 version 3.04 or earlier, you may experience either of the following symptoms:

• You may receive the following error message:

  Explorer
  This program has performed an illegal operation and will be shut down.

  If you then click Details, you may see the following information:

  Explorer caused an exception 6d007fH in module Webcheck.dll at <memory address>.




• If you do not receive this error message, your computer may start, but it may display a gray-colored desktop. Note that when you start to install Quarterdeck CleanSweep 95 version 3.04 or earlier, you may receive the following message:

  This program may not run correctly on Windows 98 because of enhanced operating system features.

  If you then click Details, you may receive a message stating that the installation will replace some vital system files and may cause Windows 98 and other programs to work improperly. It then lists the files that will be overwritten, and then recommends you backup these files and restore them after the installation is finished.

CAUSE

This issue can occur because when you install CleanSweep 95 version 3.04 or earlier, the following system files are overwritten with older versions:

- Advapi32.dll
- Mfc40.dll
- Mfc42.dll
- Msvcrt.dll
- Msvcrt40.dll
- Olepro32.dll
- Urlmon.dll
- Wininet.dll

RESOLUTION

To resolve this issue, upgrade to CleanSweep version 4.02 or later.

To work around this issue, use System File Checker to extract these files. For information about how to do so, see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: Q185836
TITLE : Description of the System File Checker Tool (Sfc.exe)

ARTICLE ID: Q129605
TITLE: How to Extract Original Compressed Windows Files

STATUS

The third-party product discussed in this article is manufactured by Quarterdeck, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words:

Keywords          : kbenv kberrmsg win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: May 10, 1999