Error Message After Installing Grolier Encyclopedia Version 7.01

ID: Q186126

The information in this article applies to:

SYMPTOMS

After you install the 1995 Grolier Multimedia Encyclopedia version 7.01, your computer restarts, and you may then receive one or more of the following general protection (GP) fault error messages:

IS20DEL caused a segment not present fault in module USER.EXE at 0004:00002ca4
-or-
MMTASK caused a general protection fault in module MMSYSTEM.DLL at 0004:00001837
-or-
MMTASK caused a segment not present fault in module KRNL386.EXE at 0002:00000d82


CAUSE

This behavior can occur because the Msacm.dll file is loaded into memory by Windows 98 when it starts. The Grolier Multimedia Encyclopedia Setup program overwrites and then restores this file while it is resident in memory, and this causes the copy of the file that is resident in memory to become unstable.


RESOLUTION

To resolve this issue, use the Microsoft System File Checker tool to restore the following original Windows 98 files:

For information about how to use System File Checker, see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q185836
TITLE : Description of the System File Checker Tool (Sfc.exe)


MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98 


Keywords          : kb3rdparty kbenv kberrmsg gpf win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 3, 1999