Error Message Using CTRL+ALT+DELETE to Shut Down with USB Keyboard

ID: Q222518

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

If you press CTRL+ALT+DELETE twice on a Universal Serial Bus (USB) keyboard in Windows, you may receive the following error message on a blue screen:

A fatal exception 06 has occurred at xxxx:xxxxxxxx. The current application will be terminated.

CAUSE

Restarting Windows by pressing CTRL+ALT+DELETE twice is not recommended. This method causes Windows to suspend most processes and should be used only when the normal shutdown process is not possible.

RESOLUTION

Use the Shut Down command on the Start menu to restart your computer.

WORKAROUND

If you cannot use the Start menu to perform a shutdown, press CTRL+ALT+DELETE, and then click Shut Down in the Close Program dialog box.

Additional query words:


Keywords          : kbui win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: March 31, 1999