Error Message: A Fatal Exception 06 Has Occurred at...

ID: Q190123

The information in this article applies to:

SYMPTOMS

During Windows 98 Setup, you may receive the following error message:

A fatal exception 06 has occurred at <XXXX>:<XXXXXXXX>.


CAUSE

This behavior can occur if an earlier version of McAfee's VirusScan (anti- virus software) or Norton AntiVirus is being loaded from the Autoexec.bat file.


RESOLUTION

To resolve this issue, disable McAfee VirusScan or Norton AntiVirus. To do so, follow these steps:

  1. Restart your computer, press and hold down the CTRL key until the Windows 98 Startup menu appears, and then choose Command Prompt Only.


  2. At the command prompt, type the following line, and then press ENTER:

    edit c:\autoexec.bat


  3. Type rem and then a space at the beginning of the line that contains Vshield.exe.

    If you are using Norton AntiVirus, type rem and then a space at the beginning of the line added by Norton AntiVirus.


  4. Save and then close the Autoexec.bat file.


  5. Restart your computer. Setup should continue.



MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or other- wise, regarding this product's performance or reliability.

Additional query words: stop logon 


Keywords          : kb3rdparty kberrmsg kbsetup win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: April 14, 1999