Error Messages Using Phone Dialer or Automatic Phone Dialer

• Microsoft Windows 98
• Microsoft Outlook, versions 2000, 98

SYMPTOMS

When you attempt to use Microsoft Phone Dialer or the Automatic Phone Dialer in Microsoft Outlook, you may receive one of the following error messages:

Windows Telephony was unable to complete an operation requested by Phone Dialer. Quit and restart Phone Dialer.

Unable to Complete an operation requested by the automatic phone dialer. Please make sure your modem, phone, and phone lines are properly configured.

CAUSE

This behavior can occur if any of the following conditions exist:

• Your modem drivers are configured incorrectly.



• Your modem drivers are damaged.



• The wrong modem driver is installed.

RESOLUTION

To resolve this behavior, contact your modem manufacturer to obtain the correct configuration information or updated software for your modem, or reinstall the original modem driver software.

Additional query words:

Keywords          : kbenv kberrmsg kbtool kbui win98 
Version           : WINDOWS:2000,98
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: June 26, 1999