Errors When Shutting Down Windows with Compaq FX-Series Monitors

ID: Q189329

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you try to shut down your Windows 98-based computer with a Compaq FX-series monitor, you may receive the following error message, or one similar to it:

A Fatal Exception 0E has occurred at 0028:C001AEEB

CAUSE

This behavior can occur because the version of Universal-Serial Bus support software included with some FX-series monitors is not fully compatible with Windows 98.

RESOLUTION

To resolve this issue, obtain and install the most current version of the Universal-Serial Bus support software for FX-series monitors from Compaq. For information about how to do so, contact Compaq, or view the documentation included with your monitor or computer.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98 fatal exception oe


Keywords          : kb3rdparty kbdisplay kbenv kberrmsg win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 12, 1999